Your privacy matters to us. This Privacy Policy explains exactly what personal data filgame collects, how we use it, and how we keep it safe for every Filipino player on our platform.
filgame ("filgame," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the filgame online casino platform at filgame.app (the "Platform"). This Privacy Policy ("Policy") describes how filgame collects, uses, stores, shares, and protects your personal information when you access or use the Platform, create a filgame account, or interact with our customer support team.
This Policy applies to all users of the filgame Platform, including registered players, visitors who browse without registering, and individuals who contact filgame support. By using the filgame Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Platform.
This Policy should be read together with filgame's Terms & Conditions and any other notices or policies published on the Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.
filgame is the data controller responsible for the personal information collected through the Platform. As data controller, filgame determines the purposes and means of processing your personal data. filgame operates in alignment with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations, as well as applicable PAGCOR guidelines governing the handling of player data in the Philippine online gaming market.
If you have any questions, concerns, or requests regarding your personal data, you may contact filgame's Data Protection Officer through the contact details provided in Section 14 of this Policy.
filgame collects the following categories of personal data from players and Platform users:
filgame collects personal data through the following means:
filgame uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Identity verification (KYC) and age verification (21+) | Identity data, government ID details, date of birth |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing and improving Platform services | Usage data, game activity logs |
| Fraud prevention and security monitoring | Technical data, financial data, identity data |
| Regulatory compliance and AML obligations | Identity data, financial data, transaction history |
| Customer support and dispute resolution | Communications data, account data |
| Responsible gaming monitoring | Game activity logs, session data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Analytics and Platform optimization | Usage data, technical data (aggregated/anonymized) |
filgame processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
filgame shares personal data with trusted third-party service providers who assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, banking partners), game software providers, cloud hosting and infrastructure providers, fraud prevention and cybersecurity services, and customer support platform providers. All service providers are contractually bound to process personal data only on filgame's instructions and in accordance with applicable data protection laws.
filgame may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive. filgame will notify affected players of such disclosures where legally permitted to do so.
filgame does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used solely for the purposes described in this Policy.
filgame retains personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your filgame account and for a period thereafter as required by applicable law. Specifically:
Upon expiry of the applicable retention period, filgame will securely delete or anonymize your personal data.
filgame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the filgame Platform, encrypted storage of sensitive data including passwords and financial details, access controls limiting data access to authorized personnel on a need-to-know basis, regular security assessments and vulnerability testing, and incident response procedures for data breach management.
While filgame takes data security seriously, no system is completely immune to risk. You are responsible for maintaining the security of your filgame login credentials. If you suspect unauthorized access to your account, contact filgame support immediately.
filgame uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used include:
You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights regarding your personal data held by filgame:
To exercise any of these rights, please contact filgame's Data Protection Officer using the contact details in Section 14. filgame will respond to verified requests within thirty (30) days.
The filgame Platform is strictly for persons aged 21 years and above, in accordance with Philippine gaming regulations. filgame does not knowingly collect personal data from individuals under 21 years of age. If filgame becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on the filgame Platform, please contact us immediately.
filgame reserves the right to update or amend this Privacy Policy at any time. When material changes are made, filgame will publish the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, notify registered players via email or in-platform notification. Your continued use of the filgame Platform following the publication of an updated Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by filgame, please contact our Data Protection Officer. filgame's support team is available 24/7. Our contact email address is displayed as plain text on the Platform and must not be used for spam or unsolicited communications. You may also submit a complaint to the National Privacy Commission of the Philippines if you believe your data rights have not been adequately addressed by filgame.
Six ways filgame keeps your personal information safe and private.
All data transmitted between your device and the filgame Platform is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
filgame's identity verification process protects both players and the platform. KYC ensures your account can only be accessed and withdrawn from by you, preventing unauthorized use of your filgame balance.
filgame does not sell, rent, or trade your personal data to third parties for commercial purposes. Your information is used only to operate your filgame account and improve your experience on the Platform.
filgame operates in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines. Your rights as a data subject are recognized and upheld by filgame at all times.
filgame gives you the right to access, correct, and request deletion of your personal data. You can also manage your marketing preferences and cookie settings directly through your filgame account.
filgame works only with trusted payment providers including GCash, PayMaya, BPI, BDO, and Metrobank. Financial data shared with these partners is governed by strict data processing agreements and used solely to process your filgame transactions.
Your data is protected, your privacy is respected, and your filgame experience is secure. Join today – must be 21 or older.
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