Please read these Terms & Conditions carefully before using the filgame platform. By accessing or using filgame, you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and filgame ("filgame," "we," "us," or "our") governing your access to and use of the filgame online casino platform, including all games, features, promotions, and services available at filgame.app (the "Platform").
By registering an account, accessing the Platform, or using any filgame service, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any additional rules or guidelines published on the Platform. If you do not agree to these Terms, you must not use the filgame Platform.
You must be at least twenty-one (21) years of age to register an account and use the filgame Platform. This age requirement is set in accordance with Philippine gaming regulations. filgame strictly prohibits access by persons under 21 years of age. By registering, you represent and warrant that you are 21 years of age or older.
The filgame Platform is intended for use by players located in the Philippines. It is your sole responsibility to ensure that your use of the Platform complies with all applicable laws and regulations in your jurisdiction. filgame reserves the right to restrict access from jurisdictions where online gaming is prohibited or restricted by law.
Each player is permitted to hold only one (1) filgame account. The creation of multiple accounts by a single individual is strictly prohibited and may result in the suspension or permanent closure of all associated accounts and the forfeiture of any balances therein.
To register a filgame account, you must provide accurate, complete, and current information, including your full legal name, date of birth, Philippine mobile number, and a valid email address. You agree to update your account information promptly if any details change.
filgame is required to verify the identity of all players prior to processing withdrawal requests. You may be required to submit a government-issued identification document (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method. Failure to complete identity verification may result in the suspension of withdrawal privileges.
You are solely responsible for maintaining the confidentiality of your filgame login credentials. You must not share your username or password with any third party. filgame will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify filgame immediately if you suspect unauthorized access to your account.
filgame accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as listed on the Platform from time to time. All transactions are conducted in Philippine Peso (PHP / ₱).
The minimum deposit amount is ₱50. The minimum withdrawal amount is ₱100. filgame reserves the right to amend minimum transaction amounts at any time with reasonable notice to players.
Withdrawal requests are subject to identity verification. Verified accounts may receive GCash withdrawals within approximately five (5) minutes during normal operating conditions. Processing times for bank transfers may vary. filgame reserves the right to conduct additional security checks before processing any withdrawal, which may extend processing times.
All account balances, deposits, wagers, winnings, and withdrawals on the filgame Platform are denominated in Philippine Peso (PHP). filgame is not responsible for any currency conversion fees charged by your payment provider.
filgame offers various bonuses and promotions to eligible players. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, minimum odds, and expiry periods, which are published alongside each promotion on the Platform.
Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement for each bonus is stated in the relevant promotion terms. filgame reserves the right to void bonus funds and associated winnings if wagering requirements are not met within the specified timeframe.
filgame reserves the right to withhold, cancel, or reclaim any bonus or promotion if it determines, in its sole discretion, that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses, using automated software, or exploiting technical errors. Suspected bonus abuse may result in account suspension.
Players may only hold one active bonus at a time unless otherwise stated in the promotion terms. Depositing while a bonus is active may affect the bonus balance. Players are advised to review the specific promotion terms before making a deposit.
filgame offers a range of games including slots, live dealer games, fishing arcade games, bingo, and jackpot titles. Game availability may vary and filgame reserves the right to add, modify, or remove games from the Platform at any time without prior notice.
In the event of a technical malfunction, system error, or software failure that affects the outcome of a game, filgame reserves the right to void the affected game round and return the wager to the player's account. filgame's decision in such matters is final. filgame is not liable for any losses arising from technical malfunctions beyond the return of the affected wager.
If a player is disconnected during a game round, the game will continue according to its programmed rules. filgame is not responsible for losses incurred due to internet connectivity issues on the player's side. Players are advised to ensure a stable internet connection before placing wagers.
filgame is committed to promoting responsible gaming. We provide tools including deposit limits, loss limits, session time reminders, and self-exclusion options to help players manage their gaming activity. Players who believe they may have a gambling problem are encouraged to use these tools and to seek assistance. For more information, please visit our Responsible Gaming page. filgame enforces the 21+ age requirement without exception and cooperates with PAGCOR guidelines on responsible gaming.
The following conduct is strictly prohibited on the filgame Platform:
filgame reserves the right to suspend or permanently close any account found to be engaged in prohibited conduct, and to report such conduct to relevant authorities where required by law.
All content on the filgame Platform, including but not limited to software, game content, graphics, logos, trademarks, text, and design elements, is the property of filgame or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any filgame content without prior written consent.
To the maximum extent permitted by applicable law, filgame shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill. filgame's total aggregate liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the total amount deposited by you into your filgame account in the thirty (30) days preceding the event giving rise to the claim.
The Platform is provided on an "as is" and "as available" basis. filgame makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or fitness for a particular purpose.
filgame reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, if filgame determines that you have violated these Terms, engaged in prohibited conduct, or if required to do so by applicable law or regulatory authority. Upon termination, any bonus funds in your account will be forfeited. Real money balances remaining after the deduction of any amounts owed to filgame will be returned to you via your registered payment method, subject to identity verification requirements.
You may close your filgame account at any time by contacting customer support. Closing your account does not affect any obligations that arose prior to closure.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms or your use of the filgame Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. filgame operates in alignment with applicable PAGCOR regulations and Philippine gaming laws.
filgame reserves the right to amend these Terms at any time. Amended Terms will be published on the Platform with an updated "Last Updated" date. Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of the changes. If you do not agree to the amended Terms, you must cease using the Platform and may close your account.
If you have any questions about these Terms & Conditions, please contact the filgame support team. Our customer support is available 24/7. Contact details are available on the Platform. filgame's registered contact email is displayed as plain text on our contact pages and must not be used for spam or unsolicited communications.
The principles behind every filgame policy.
filgame publishes clear, plain-language terms for every promotion and game. No hidden clauses, no surprise rule changes. What you read is what applies to your filgame account.
filgame uses SSL encryption and secure session management to protect your account. Your personal data and financial details are handled in accordance with our Privacy Policy.
filgame enforces the 21+ age requirement without exception, in line with Philippine gaming regulations. Identity verification is required before withdrawals are processed.
Verified filgame accounts receive GCash withdrawals in approximately 5 minutes. Our payment terms are clear: minimum ₱100 withdrawal, no hidden fees on our end.
filgame provides deposit limits, session timers, and self-exclusion options. We actively encourage players to use these tools. Visit our Responsible Gaming page for details.
filgame's support team is available around the clock to answer questions about these Terms, your account, payments, or any other concern. We're here to help Filipino players every day.
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